Update July 27, 2020
As of July 31, 2020, non-medical masks or face coverings will be required to enter the building. Other pandemic protocols outlined below are still in place.
Covid-19 Pandemic Update June 1, 2020
The Nova Scotia Veterinary Medical Association’s return to work guidelines have been approved by the province. As of June 5, 2020, veterinary hospitals will be able to offer their full range of services and products to their patients. However, restrictions to human movement in the hospital still apply.
Reduced hours continue: Acres is open 12 noon – 6pm Monday-Friday
Only one client is permitted in the building at a time. Please do not enter unless you are given the ok by a staff member.
Everyone is required to maintain a 2 meter physical distance. Please respect other clients, and keep your distance from all animals who are not your own.
Curbside and contact-less service is preferred in all instances.
For prescription refills, please call ahead so that we can prepare your prescriptions before you arrive. Food sales can also be called in so that the order is ready before you arrive. Credit card payment can be taken over the phone; call or knock when you arrive and orders will be placed on the table outside the door. For debit or cash payment, only one client may enter the building at a time; please respect the markings on the floor and do not cross the lines unless invited to do so by a staff member. If there is someone in the building already, please wait outside, with a 2 meter physical distance between yourself and others at all times.
Telemedicine appointments are available to existing patients for some cases. Photos or videos are required for telemedicine appointments. Please ask us what views are required for your appointment. Photos and/or videos can be sent to [email protected], or to [email protected] if the images or videos are very large.
As of June 5, 2020, we are now able to provide the full range of in-hospital services to our patients. This includes surgery appointments such as spays, neuters or lumpectomies; vaccination appointments; wellness exam; grooming; and other non-urgent medical appointments. Dr. Lee also offers chiropractic, acupuncture, and traditional Chinese herbal medicine appointments.
When you arrive for an in-hospital appointment, please wait outside. Call or knock on the door to let us know you are here. A staff member in protective equipment will come out to admit your pet for the appointment. In some special circumstances, one client may able to enter the building for the appointment. If the client is permitted to enter the building for the appointment, personal protective equipment is required. Please be aware of the current worldwide shortages of protective equipment, and help us reserve PPE for situations of real need. Please also help keep us all safe and healthy and continue to provide medical care to our patient by allowing us to maintaining at 2 meter physical distance from other humans. Curbside service is preferred in all cases.
For all in-hospital appointments, COVID-19 screening is required. This will allow us to ensure we are taking all the necessary measures to keep ourselves safe and ensure that we are able to continue to provide medical care to our patients. Please answer the screening questions completely and honestly.
To help prevent the spread of disease, consent forms and admission forms are now available online for electronic submission. If you have an appointment scheduled, please download or complete the appropriate forms here.